Deposit stuck? Withdrawal delayed? Account issue? Head to the sona104 Help Center — Bengali support, 24 hours a day.
Select a category based on your issue — get a faster resolution.
Rules for depositing via bKash/Nagad, pending transactions, and payment issues.
Withdrawal rules, minimum amounts, processing times, and failed withdrawal issues.
Account verification, profile updates, security settings, and suspensions.
How to claim bonuses, meet wagering requirements, expiry dates, and reasons for bonus cancellation.
Games not loading, mid-session disconnections, result discrepancies, and other technical issues.
Account security, reporting suspicious activity, password management, and two-factor authentication.
App installation issues, updates, notification settings, and mobile browser support.
Self-exclusion, deposit limits, cooling-off periods, and support resources.
Our team is always ready to help with any issue — choose whichever channel works best for you.
The fastest way to get help. A Bengali-speaking agent will assist you right away.
For complex issues or document submissions, send us the details by email. You'll get a prompt reply.
Join sona104's official Telegram channel — updates and support, all in one place.
Browse our detailed guides for common issues — most problems have a solution right here.
Sona104 supports all the most popular payment methods in Bangladesh.
Follow the step-by-step instructions and you'll have no trouble.
Log in to your account and click the "Deposit" button.
Select "bKash" from the list and enter the amount.
Send Money to sona104's bKash number shown on screen. Make sure to enter the reference number.
Paste the TrxID from bKash into the form and click the "Confirm" button.
Your balance usually updates within 2–5 minutes.
Payments made without a reference number may not be processed on time. If you run into any issues, contact Live Chat with your TrxID.
Your payment has been sent from bKash.
Sona104 payment gateway has detected the transaction.
The system is verifying the transaction.
Your balance will be credited once verification is complete.
Here are straightforward solutions to the most common issues players ask about at sona104.
Withdrawals usually go through within 5 minutes. After midnight and on bank holidays, it may take a little longer. If yours has been pending for more than 30 minutes, let us know via Live Chat.
Verification requires a clear photo of your National ID or passport. Blurry images may be rejected — simply resubmit. Approval usually takes within 24 hours.
Clear your browser cache and refresh the page. On mobile, close the app and reopen it. If the issue persists, check your internet connection. If you get disconnected during a live game, your balance typically restores within 5 minutes.
Check whether the correct promo code was entered at the time of deposit. Some bonuses are applied automatically, while others need to be claimed manually. Visit the bonuses page and see if a "Claim" button is available.
Withdrawals are usually held when wagering requirements haven't been met or the account isn't verified. Contact sona104 support and they'll let you know the exact reason.
Sona104 support will never ask for your password or full banking details. If you receive such a request, report it immediately.
Join Live Chat now — get a response within 3 minutes.
Chat from Your AccountIssues are inevitable on any online platform — that's just the nature of it. What really matters is how quickly and transparently those issues get resolved. The sona104 Help Center was built around the real experiences of players in Bangladesh: which problems come up most often, and where the most time gets wasted trying to fix them. The entire system was designed with that data in mind.
Many players in Bangladesh aren't comfortable in English, and explaining a technical problem in a second language is genuinely difficult. sona104 recognises this reality, which is why Bengali-language support is available around the clock. While the Live Chat does open with an automated message, a real human agent joins within seconds — and the entire conversation stays in Bengali. That's something most international platforms simply can't offer.
Deposit issues are the most commonly reported problems. If your balance doesn't show up within 5 minutes of paying via bKash or Nagad, it's easy to panic — but in most cases, the problem comes down to a missing or incorrect reference number. sona104's support team can manually credit the amount once you provide the transaction ID. No money is lost — it just takes a little time.
Sona104 is fully transparent about withdrawals. The site clearly states how long each method takes. bKash and Nagad withdrawals typically go through within 5 minutes, though they may be held if your account isn't verified or wagering requirements haven't been met. The support team will tell you exactly why — you'll never get a vague answer.
Account verification can feel like a hassle, but it's there to protect you. Without it, if someone tried to hack your account and make a withdrawal, sona104 could step in and block it. It may seem like an extra hurdle, but it pays off in the long run.
A lot of players worry about what happens if they get suddenly disconnected mid-game — especially in a Live Casino. sona104 has clear rules around this. When a game cuts out unexpectedly, the system records the last known game state and determines the result based on that. If you're unsure about an outcome, share the game ID with support and they'll pull up the full history.
All things considered, the sona104 Help Center is more than just a place to fix problems — it's an effort to make the relationship between player and platform as smooth as possible. Come to Live Chat, explain your issue in Bengali, and get it sorted fast. That's the sona104 promise.
Answers to the most frequently asked questions about payments and support.
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