Sona104 Terms and Conditions – Complete Platform Usage Policy

Sona104 is an internationally licensed online betting and gaming platform. The company operating this platform conducts its activities under the relevant regulatory authority and complies with all legal obligations.

These Terms & Conditions are available in both English and Bengali. In the event of any ambiguity, the English version shall prevail. sona104 reserves the right to amend these Terms & Conditions at any time, and members will be notified before any changes take effect.

If you have any questions, Help Centreor send an email to support@sona104.best.

The following eligibility requirements must be met to open an account on sona104:

• You must be at least 18 years of age.
• You must provide your real name, date of birth, address, and contact details.
• An active mobile number and email address are required.
• All information provided at the time of registration must be truthful and accurate.

Each individual may only create one account. If multiple accounts are found, sona104 reserves the right to close all associated accounts without notice and freeze the balances. sona104 may request a copy of a national ID card or passport at any time for identity verification purposes.

Members are solely responsible for keeping their account password and login credentials confidential. Sharing or selling account access to any third party is strictly prohibited.

The following rules apply when placing bets on sona104:

• Once a bet is confirmed, it cannot be changed or cancelled — except where the cash-out option is available.
• Minimum and maximum bet amounts may vary by market and are displayed on the betting slip.
• If a match is cancelled, the stake for that bet will be refunded.
• In in-play betting, any bet submitted before confirmation will be voided if the connection is lost.
• Sona104 reserves the right to void any bet placed at clearly incorrect odds resulting from a technical error.

Sona104 takes a firm stance against illegal betting activities, match fixing, and any attempt to exploit odds through dishonest means. If such activity is identified, the account involved will be closed and all winnings forfeited. In any betting dispute, sona104's decision shall be considered final.

Sona104 accepts the payment methods widely used in Bangladesh. For deposits:

• BKash, Nagad, Rocket, and bank transfers are accepted.
• The minimum deposit amount may vary depending on the payment method used.
• Deposits are generally credited instantly, though delays may occur due to network issues.

For withdrawals:

• The withdrawal payment method must match the method used for your most recent deposit.
• Withdrawals may be put on hold until your account is fully verified.
• Withdrawals to accounts held in a third party's name are not permitted.
• Maximum daily and weekly withdrawal limits may apply and can be viewed in the dashboard.

Sona104 is committed to preventing money laundering. If unusual transactions are detected, an additional verification process may be initiated.

Sona104 offers a variety of bonuses. The following general terms apply to every offer:

• Each bonus offer has its own wagering requirement, expiry period, and maximum amount.
• Only one bonus code may be applied per deposit.
• If the wagering requirement is not completed within the specified time after claiming a bonus, the bonus will be forfeited.
• Cashback bonuses are credited directly to your main balance and are wager-free; wagering requirements apply to all other bonuses.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

The welcome bonus is exclusively for new members and applies to the first deposit only. Multiple welcome bonuses cannot be claimed by the same individual using different names — claims made from the same device, IP address, or payment account will not be accepted.

Sona104 firmly believes that betting and gaming are purely a form of entertainment. We provide the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly maximum deposit limit.
• Betting Limit: Set a maximum bet amount within a given time period.
• Cooling-Off Period: Temporarily suspend your account for anywhere from 24 hours up to 6 months.
• Self-Exclusion: Option to permanently close your account.

Access is strictly prohibited for anyone under 18 years of age. sona104 may request identity documents to verify age in cases of suspicion. For more information on Responsible Gaming, Responsible Gaming page.

Sona104 treats members' personal information with the utmost care. We:

• All data is secured with SSL/TLS encryption.
• We do not share personal information with third parties — except where required by law.
• We use industry-standard payment gateways rather than storing payment information directly on our servers.
• Cookies and browsing data are used solely to improve our services.

For more information, please visit our Privacy Policy Read the page.

Sona104 reserves the right to suspend an account or restrict services without notice for any of the following reasons:

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Bonus abuse or exploiting vulnerabilities in the system.
• Suspicion of money laundering or involvement in illegal activities.
• Violation of any provision of these Terms & Conditions.

Members may request account closure at any time. Any valid remaining balance will be refunded. Balances disputed in relation to bonuses may not be eligible for a refund.